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FAQ - Frequently Asked Questions

General information about the VDRC RNAi lines

  • All of our lines are balanced. Lines either homozygous lethal or sterile are kept over the balancers (CyO for the 2nd chromosome; TM3, Sb for the 3rd chromosome). Stocks that are viable have been made homozygous.

    Sterile lines are kept over the balancers. In these stocks there are both homozygous (these flies are sterile) and heterozygous flies for the UAS-IR insertion (over the CyO or TM3). For your RNAi experiments please use flies over the balancers and screen the progeny against the balancer.

    Lethal lines are kept over the balancers. In these lines all the flies are either over the CyO or TM3,Sb balancer depending on the insertion chromosome. In these stocks homozygous flies (no balancer) survive rarely.

    The red eye color - marks the successful insertion of the UAS-IR in the genome. As long as you do not find a fly with white eyes, you can be sure that there is no contamination in the stock. The eye color can vary from dark red to very light red. Even in the same stock the eye color can vary.

    Insertions on the 1st chromosome are not balanced, and we keep these strains by crossing the RNAi males to X-compound virgins. In this case only the males have red eyes, never the females. Since these virgins (C(1)DX / winscy, hs-hid) are rather weak, we suggest adding fresh virgins every time you flip the RNAi stock on fresh food to ensure survival of the line. Or even better, balance the line with the 1st chromosome balancer. You can get a stock of (C(1)DX / winscy, hs-hid) in the other stock section (Stock Number 60006).

    All the UAS-IR insertion sites are mapped only to the chromosome (1, 2 or 3). We do not have data on specific location on the chromosome.

    The phenotype (viable, lethal, sterile) we refer in our database for every line, it is due to the insertion site of the UAS-IR, not due the induction with the Gal4.


RNAi Lines And Other Stocks

  • 1Q: How many different RNAi lines do you have in your library?

    1A: The library comprises 22,247 transgenic Drosophila strains which means 12,251 genes, or 88.2% of the Drosophila genome.

  • 2Q: What flies should we use as a control for the RNAi lines?

    2A: You should use isogenics host strain w1118, we have injected the library into.

  • 3Q: Does the viability phenotype you describe in your data refer to the phenotype due to the insertion site or induction with the Gal4?

    3A: We refer to the phenotype due to the insertion site on the chromosome.to.

  • 4Q: What are the ’Other stocks’?

    4A: These are the stocks which have been used for creation of the library and also lines which are helpful to trigger RNAi e.g. dicer2.

  • 5Q: Can we get dicer2 flies from you?

    5A: Yes, you can find them by clicking ’Browse the Other Stocks’ button on our main page. Since January, 2008 you can also obtain these stocks from the Bloomington Stock Collection.

  • 6Q: There are some interesting stocks which are marked as ’temporary unavailable’ in your library. When will they be available again?

    6A: Temporary unavailable stocks are probably sick and being treated in hospital. Usually it takes 3-5 weeks until we can release them back and are ready to be ordered.

  • 7Q: Only males of the lines I have received have red eyes. Females have white eyes and singed phenotype. After 3 generations I have not seen red eyed females?

    7A: Your lines are insertions on the X chromosome. These lines are not balanced and we keep them by crossing the RNAi males to the X compound virgins.

  • 8Q: Some numbers of the RNAi lines have disappeared from the original list. Are they lost?

    8A: As we have only one copy of the library we do loose RNAi lines occasionally.

Shipment

  • 10Q: How long does it take to get the lines?

    10A: Our library is on a 5 weeks flipping schedule (1/5 of the library per week is flipped). We need at least 5 weeks to find all requested lines and one additional week to bring them into shippable conditions.
    Orders with more than 150 lines will be split and delivered in two or more shipments. Please do not forget to send enough shipping labels (users from USA).


  • 11Q: I would like to order 30 RNAi lines. What are the transport costs by express courier?

    11A: E.g. The shipment fees for 30-40 lines to the USA would be around € 60-70. Please contact your local delivery service for detailed information about shipping costs and see the link on VDRC website.

  • 12Q: How long does the shipment take?

    12A: In Europe the package is delivered within 2 working days. Shipments outside of Europe usually take few days longer e.g. Japan 2-3 days, USA/Australia up to one week.

  • 13Q: Lines died during the shipment. Can you resend them?

    13Q: If you notify us within one week we will resend the lines but you will have to pay the shipping costs.

  • 14Q: Do I need an import permit to get lines?

    14A: Some countries (e.g. USA, Australia, China) require a valid permit for importing transgenic Drosophila. In the USA, you need a permit and a shipping label of the USDA for every shipment. You can apply for these labels at the USDA. Please check the following link for detailed information: http://flystocks.bio.indiana.edu/Regulatory/import.htm

    If you are located in Australia, please apply at the AQUIS (Australian Quarantine and Inspection Service) for an import license and send a copy of the confirmed permission to us.

    For importing lines into China, we need a permission for which you can apply for at the ’Bureau of Animal and Plant Health Inspection and Quarantine’

    Some other countries may also require permissions for importing transgenic Drosophila. Please check your local importing terms. Please double-check the validation of the import permission. The VDRC will not replace lines which have been refused at the customs because of missing or expired importing documents.


  • 15Q: If the order can not be shipped in one package, do I need to send you more USDA shipping labels?

    15A: If you ordered more than 100 lines you will need to send us one more USDA shipping label (one shipping label per 100 lines) .

  • 16Q: My package is misrouted! I checked the Tracking Number, but I’m not the recipient. Did you send me a wrong Tracking Number?

    16A: No, please don’t worry. According to the import rules of the USA, all packages must be directed to the USDA inspection station, addressed on the shipping label and cannot be sent directly to you. Your package will be cleared there and forwarded to you.

  • 17Q: Can the shipping address be different from the address on the import permit labels?

    17A: It is not recommended that you borrow and send a shipping label from a colleague, because this might cause confusion at the customs (or import regulation agency) and result in a massive delivery delay. In this case the VDRC will not replace lines which did not survive the shipment.

  • 18Q: Why do you use only DHL/FedEx and not postal service?

    18A: We have a long and good experience with these courier services and also most of the researchers have their own accounts set up with them.

  • 19Q: Can you send me the DHL/FedEx Tracking Number?

    19A: After we shipped the flies we will send you the tracking number by e-mail.

  • 20Q: Is it possible for the VDRC to supervise the shipment?

    20A: No, VDRC will provide you with an e-mail notification and the tracking number of the package the day the lines are shipped, but we cannot phone the customs, USDA or change the shipping address after the package has been sent off.

  • 21Q: Is it possible to combine several orders in one shipment?

    21A: Yes, but only if they have been placed in the same week and if they don’t exceed more than 100 lines in total.

Orders

  • 22Q: How long does it take to approve my account?

    22A: It takes around 2 working days upon arrival of your signed MTA.

  • 23Q: I have created an VDRC account a while ago and send the MTA form. My account is still not active. Why?

    23A: It could be due to the following reasons: (1) MTA did not arrive. (2) The signatures are not valid. The MTA needs to be signed by a legal representative from your institution. (3) You forgot to write the VDRC user name on the MTA and we cannot identify you. Please send an email to office@vdrc.at if your account is not active after 3 working days.

  • 24Q: I have ordered RNAi lines some time ago. Can I check the status of my order?

    24A: Yes, please login into your account and click on the button ’Order History’ placed in the upper right corner on the main page.

  • 25Q: I have not received any notification about my order. Is there any problem?

    25A: As long as you send all necessary documents (import permits, shipping labels,..) there is usually no problem. Your order is still in progress and due to our flipping schedule it takes up to six weeks until your order is ready to ship. Please check the ’Order History’ on the VDRC website.

  • 26Q: I placed an order yesterday and forgot to order few lines. Can I add these lines to the existing order or should I place a second order?

    26A: Unfortunately we cannot modify an existing order. Within 24h you can cancel the order with full refund and place another order with additional (or less) lines. You can also place another order (only within the same week) and send us an email saying to combine the shipment of both orders . This is possible as long as the orders don’t exceed the limit of 100 lines in total.

  • 27Q: Can I replace some RNAi lines which are still pending with other ones?

    27A: Unfortunately we cannot modify an existing order.

  • 28Q: Can you tell me why a new order is sometimes earlier filled than on older one?

    28A: It all depends on how the lines you have ordered are distributed in our library which is on 5 week flipping schedule. On every week we can collect the lines only from 1/5 of our collection.

  • 29Q: Is it possible to upload a file with either CG or transformant IDs to order a large number of lines at once?

    29A: Yes, you can upload a list of CG numbers or a list of transformant IDs on the main page in the ’file upload box’.

  • 30Q: Is there a way to order the lines and save the content of the shopping cart?

    30A: Our website doesn’t offer a shopping cart management, but we recommend to store the transformant ID of the desired lines in a list and to upload the list at a later date.

  • 31Q: Can we order DNA constructs?

    31A: At this stage we are not set up to send DNA constructs.

  • 32Q: The fax number does not work. Is it possible to send the signed MTA as a PDF-file to the VDRC by e-mail?

    32A: Yes, we accept sigend MTAs sent by e-mail.

  • 33Q: Is it possible for VDRC to place an order for me?

    33A: Sorry, but we cannot place an order for you. You have to do it yourself using the VDRC website.

  • 34Q: Can I come and pick up the lines directly at the VDRC?

    34A: Yes of course, after placing the order, please send us an email and notify us about it. As soon as your order is ready to ship, we will contact you and make an appointment for picking up the lines.

Payment

  • 35Q: Can we get a discount price if we order many lines?

    35A: We have a new price system since February 2009 which is very attractive for large orders. Please see our payment conditions.

  • 36Q: My credit card is valid but was rejected during the payment process. Why?

    36A: We have no possibilties to get detailed information about user transactions from financial institutes due to security reasons. Therefore we recommend you to try again later and if it does not work to check with your bank.

  • 37Q: During the payment with my credit card the system asks for a password. What password?

    37A: Your credit card is activated with the ’Verified by Visa’ service which improves the security of online payment transactions. Therefore you need a password to verify your credit card transactions. Please contact your bank.

  • 38Q: We do not have credit card. Can we pay in some other way?

    38A: Sorry, but at this time we can only accept payment by credit card due to lack of capacity to process the bills.

  • 39Q: What is a VAT Number in the registration form?

    39A: The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. Every European Institution needs a VAT number for tax purposes.

  • 40Q: I did not receive all ordered lines and my credit card was already charged. Will I get a refund?

    40A: Yes of course, you will get full refund for all the lines we could not deliver. You will get notified about it and your credit card will be automatically refunded.


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